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Section:  IT & Internet   Vacancy 305

Post:German Technical Support Representative Salary contractual
Requirements and conditions
Age: Has no value
Gender Has no value
Education: no
Work schedule: Has no value
Work place: Bradford
The announcement text: POSITION: German Technical Support Representative
REPORTS TO: Team Leader
STARTING SALARY: €Excellent Package
START DATE: 1st August 2005

OBJECTIVE:
Provide responsive and competent telephone support to customers in areas of product features, installation, use, and usability for the specified photography products(s).

RESPONSIBILITIES:
Provide a high level of professional, competent technical support to all customers
Ensure that the department goals of problem response and problem duration are met by keeping your assigned open call queue current.
Provide telephone support a minimum of 7 hours daily and fill in on the phones for others in accordance with the "all hands on deck" philosophy.
Maintain customer satisfaction according to the current level of measurement for this position.
Maintain a satisfactory level of technical product knowledge in the specified photography products and become knowledgeable in new products as assigned.
Act in a mature and professional manner towards customers, vendors and other employees.

REQUIREMENTS:
Fluency in English and German required
PC experience and a knowledge of MS DOS and MS Windows.
Strong aptitude for problem solving.
Demonstrate the ability to effectively communicate with customers over the phone.
Demonstrate the ability to provide good customer care.
Contact information
Employer:
Email: 1133@kingstoncareer.informnow.com
Phone: 0131 555 0284
Publication date: 2009-04-04 13:10:21

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